Frequently Asked Questions
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What types of vintage and antique items do you sell?
We specialize in selling vintage and antique items, including tea cup and saucer sets and salt and pepper shakers, home decor, trading cards and much more.
Our wide selection offers unique and well-preserved pieces that can add charm and elegance to your home or collection.
How long does it take to process and ship an order?
Orders are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has shipped, you will receive a notification.
Please note that there may be potential delays due to a high volume of orders or external factors beyond our control. For more information, please refer to our shipping policy.
Do you offer international shipping?
At the moment, we only offer international shipping to the United States. Shipping charges for international orders will be calculated and displayed at checkout.
Please be aware that your order may be subject to import duties and taxes, which are your responsibility as the customer.
What are your domestic shipping rates and estimates?
Shipping charges for domestic orders will be calculated and displayed at checkout. The estimated delivery time depends on the shipping option chosen.
Free shipping is available on specific products and changes from time to time.
Estimated varies on weight etc.
Canada Post Regular Parcel (Local, Regional, National)
1 to 10 business days $15-$20
Canada Post Xpresspost Parcel (Local, Regional, National)
1 to 2 business days $25-$30
What is your refund policy?
We have a 14-day return policy for new items. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging.
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.
For more details, please refer to our refund policy.
Do you offer local pickup?
Yes, we offer free local pickup for customers who prefer to skip the shipping fees. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within 2 to 3 business days.
We will contact you with instructions and the pickup address.
What payment methods do you accept?
We accept:
- American Express
- Apple Pay
- Google Pay
- MasterCard
- PayPal
- Visa
Do I need to pay extra shipping, taxes, or import fees?
We have a number of products where free shipping is offered. But in many cases shipping is added based on weight, shipping dimensions, and end location.
Taxes are added where applicable to products.
Import Fees may occur but depending on the product and location.
Where is your company located?
We are based in Burlington, Ontario, Canada. We are an online business only.
How can we contact you for further assistance?
If you have any other questions or need further assistance, you can contact us at
contact@themulberrylane.com.
We are here to help!